Safeguarding

We recognise our duty of care to all children and young people and are committed to ensuring that Future Gymnastics is a place that enables everyone to participate in an enjoyable safe and inclusive environment.

Through the application of our policies and procedures we aim to provide a safe environment for those engaging with the Club. This equally applies to the safety and security of those working with and responsible for the activities involving children, young people and adults at risk.

We take our responsibilities for safeguarding and duty of care seriously and recognise that:

• The welfare of children and young people is paramount.
• All children and adults at risk regardless of age, disability, gender, gender reassignment, pregnancy and maternity, marriage and civil partnership, race, religion and/or sexual orientation (defined as Protected Characteristics within the Equality Act 2010) have the right to equal protection from all types of harm or abuse.
• The Club must work in partnership with vulnerable groups, their family or support network and other statutory and non-statutory agencies to achieve meaningful outcomes for the participant with whom we work.

The Club complies with government legislation relating to safeguarding and has comprehensive safeguarding procedures.

Terms & Conditions

1. TERMS, CONDITIONS AND REGULATIONS

1.1. The terms and conditions relate to Future Gymnastics. Any person making a Booking or entering into a Subscription with Future Gymnastics must comply with these General Terms, and/or such other regulations as the Future Gymnastics may specify from time-to-time. Copies of any terms and conditions issued by Future Gymnastics are available on the website www.futuregymnastics.co.uk.

1.2. These General Terms and Conditions and the terms, conditions and the regulations set out in paragraph 1.1 and any other applicable regulations shall be subject to change from time-to-time. They will each be available on the website (as above).

1.3. Where participants attending an activity are under the age of eighteen (18) years old, their parent(s) and/or guardian(s) are responsible for their actions, conduct and compliance with the General Terms and Conditions, and the Code of Conduct.

2. CONTRACT FORMATION

2.1. When you place your booking, you are agreeing to purchase the activity at the price as stated in accordance with the terms and conditions, which, if accepted by the Future Gymnastics, will result in a binding contract. It is therefore important that you read and accept these General Terms and Conditions before submitting any booking.

2.2. Once you have completed your booking, you will be taken to have accepted the General Terms and Conditions and any terms and conditions applicable to your order, and you will be asked to confirm that your booking is correct. It is your responsibility to ensure that your booking is correct before submission. You should note that payment will be taken when you click the "make payment" button. This does not indicate our acceptance of your booking, and will be refunded in the event that we refuse your booking.

2.3. You will receive an automated confirmation email upon submission of your booking.

2.4. Whilst we try to ensure that pricing information on the website is correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the activity you have booked, we will inform you as soon as possible and will give you the option of reconfirming your order at the correct price/specification, or cancelling it. If we are unable to contact you, we reserve the right to treat the order as cancelled and you will be entitled to a full refund.

3. ACTIVITIES

3.1. Places on all Future Gymnastics activities are limited and allocated on a first come, first served basis.

3.2. Future Gymnastics reserves the right, at its absolute discretion, to:

• (a) increase or decrease the price of any activity from time-to-time;
• (b) cancel Future Gymnastics activities on notice to you (which are determined at Future Gymnastics absolute discretion); and/or
• (c) introduce Foundation activity offers from time-to-time; and/or
• (d) amend or alter the start and end times of Future Gymnastics activities; and/or
• (e) limit access to any venues used to run and operate Future Gymnastics activities

4. ANNUAL MEMBERSHIP

4.1. Annual Membership is only applicable to Subscription based bookings.

4.2. These funds are used for equipment and staff training to improve the club throughout the year (September - August). The Annual Membership payment will be taken automatically when you make your initial booking and thus payment via the Future Gymnastics Booking site.

4.3. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods.

4.4. Annual Membership does not cover any form of Personal Accident Insurance. If you wish to take out a policy you will need to source one privately.

4.5. Annual Membership fee does not have to be paid for a second time if you leave and re-join the club within a single calendar year (September - August).

5. REFUND PROCESS

5a. CAMPS/CLINICS

5a.1. You may cancel your booking and receive a full refund where you cancel your booking within 24hrs of placing it, unless you booking was made within 4 days of the activity start date, in which case you will receive no refund to credit.

5a.2. You may cancel your booking and receive percentage of the booking's equivalent value (as per the table below) in the form of a credit note or e Wallet balance by providing a written cancellation request to camps@futuregymnastics.co.uk sufficiently in advance.

Date notice of cancellation received by Future Gymnastics	Percentage of booking amount applied to credit note / e-Wallet
More than 2 weeks prior to booking start date	100% of booking fee
Under 2 weeks prior to booking start date	50% of booking fee
Under 1 week prior to booking start date	25% of booking fee
Less than 4 days prior to booking start date	No refund given

5a.3. Future Gymnastics reserve the right to cancel a course at any time. In this instance you will be notified at least 48 hours before the course commences and a full refund will be given.

5a.4. In the event of verified illness or injury which results in 2 or more days of the course being missed, we may, in our sole discretion, issue you with a credit note which is redeemable against any Future Gymnastics activity. A medical certificate may be required, and you will need to contact us prior to or during the course. Failure to do so will result in a credit note not being issued.

5a.5. We reserve the right to remove any child from the course.

5a.6. The club reserves the right to offer a refund in place of a credit note with such circumstances to be decided at the club's sole discretion.

5a.7. This section 4 of these Terms & Conditions does not apply to bookings made via our subscription service.

5b. SCHOOLS

5b.1. In the event you have made a Termly Schools booking, you may cancel your booking within 24hrs and receive a full refund, save from where the activity has already started by emailing schools@futuregymnastics.co.uk.

5b.2. If after your first class you wish to cancel, you must inform us within 24hrs and you will be issued with a partial refund for all unused classes.

5b.3. For any cancellations occurring from your second class onwards, it is still possible to cancel but Future Gymnastics will not be under any obligation to provide a credit and the funds will not be refunded.

5b.4. We reserve the right to remove any child from the course.

5b.5. The club reserves the right to offer a refund in place of a credit note with such circumstances to be decided at the club's sole discretion.

5b.6. This section 4 of these Terms & Conditions does not apply to bookings made via our subscription service.

6. SUBSCRIPTIONS (WEEKLY CLASSES)

6.1. Billing Cycle: The subscription fee will be taken via Direct Debit on the 15th of each month.

6.2. First payment: Your first will be an online card payment taken at the point of checkout.

6.3. Payments explained: You will be charged Annual Membership fee, pro rata for the current month and all of the next month at online checkout. Your first Direct Debit will be taken on the 15th of the next month, and continue on the 15th of each month until canceled.

6.4. Direct Debit: You authorise us to charge the bank account associated to your booking on the 15th of each month. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, you will be liable for a £12.50 late payment fee, and we may suspend your access to the activity until we have successfully charged a valid payment method.

6.5. Future Gymnastics endeavour to deliver 48 classes in the year September - August, but monthly pricing is based on an average of 46 classes a year. This allows for two unscheduled closures, without customers being out of pocket.

6.6. Changing the bank account used: You can update your payment details by logging into your account on futuregymnastics.co.uk. We may also contact you to update your payment details, but we will never ask you for any details directly.

6.7. Cancellation: You can cancel your subscription by providing notice in writing to theteam@futuregymnastics.co.uk a minimum of 3 working days before your next Billing Cycle. You will continue to have access to the activity through the end of your current billing cycle. Payments are non-refundable and we do not provide refunds or credits for any partial subscription periods or unused sessions.

6.8. Freezing: Future Gymnastics will only freeze a Subscription in the event of a long-term injury whereby the participant is medically required to miss 1 month or more. Future Gymnastics will not freeze accounts for any other reason.

6.9. Changes to the Price and Subscription Plans: We may change our subscription plans and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you. Notice will be provided via email sent to the address used to create your account. If you do not wish to accept the price change and/or change to your subscription plan, you can cancel your subscription before the change takes effect. If you do not cancel your subscription before the change takes effect, you will be deemed to have accepted the price change and/or change to your subscription plan.

7. SUBSCRIPTION REFUND POLICY

7.1. Section 5 of these Terms & Conditions does not apply to bookings made via our subscription service.

7.2. Payments made under subscription plans are non-refundable, and we do not provide refunds or credit notes for any partial subscription periods or unused/undelivered sessions.

8. LATE PICK UP (COLLECTION)

8.1. Customers are liable for an immediate late fee charge of £10.00 for not collecting their child(ren) on time, and a subsequent £1.00 charge for every additional minute thereafter.

8.2. Future Gymnastics reserves the right, at its absolute discretion to apply these charges which will be issued to the customer by invoice via email.

8.3. Failure to pay any incurred late fees will result in access to the activity being withheld until such time the account is settled.

8.4. Fees are dealt with as a whole, and are not subject to the amount of children booked onto the activity.

9. CREDIT NOTES & GIFT VOUCHERS

9.1. Credit notes and gift vouchers can only be redeemed at futuregymnastics.co.uk.

9.2. If the credit note/gift voucher value exceeds the total cost of a chosen course (e.g. where a £100 credit note/gift voucher is used to purchase a £95 course), the balance will be applied to the e-wallet within your account.

9.3. Credit notes/gift vouchers can be used for part- or full-payment of a chosen course. If the chosen course cost exceeds the amount of the credit note/gift voucher, the balance must be paid in full by credit or debit card at the point of booking.

9.4. Credit notes/gift vouchers are valid for a period of 18 months from the date of issue. Credit notes/gift vouchers cannot be redeemed after the expiry date.

9.5. Credit notes/gift vouchers may not be used against an existing booking where the balance has been paid in full already.

9.6. Gift vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if required.

9.7. Where you have a paper copy of a Credit note/gift voucher, and it is lost, stolen, or destroyed, the Credit note/gift voucher will not be exchanged, refunded, or replaced.

9.8. Credit notes/gift vouchers are non-transferable and non-refundable.

9.9. Credit notes and gift vouchers cannot be redeemed against our Subscription based products.

10. E-Wallets

10.1 Any unused credit from a gift voucher will show in your e-Wallet.

10.2 Balances can be used as either full or partial payment.

10.3 e-Wallet balances are non-transferable, and have no cash redemption value.

10.4 Values in e-Wallets do not expire.

10.5 It is not possible to deposit funds directly into an e-wallet.

10.6 e-Wallet balance cannot be used for Subscription based products.

11. DATA PROTECTION

11.1. You acknowledge that in booking a course you may provide Future Gymnastics with certain personal details about yourself and your child ("Personal Data"). All Personal Data collected by Future Gymnastics using the booking confirmation or otherwise in connection with booking courses will only be held and used with care and in accordance to any applicable legislation and in accordance with Future Gymnastics privacy policy, which can be found at the following link: Privacy Policy

11.2. On some Future Gymnastics programmes, the Future Gymnastics will collect medical information relating to you or your child, Future Gymnastics will only collect what is necessary and it will be stored and processed in accordance with Future Gymnastics privacy policy.

12. EXCLUSION OF LIABILITY

12.1. Save that Future Gymnastics does not seek to avoid or limit its liability in respect of death or personal injury caused by its negligence, to the maximum extent permitted by law, Future Gymnastics hereby excludes any liability for loss, injury or damage to persons/property during a Future Gymnastics course.

12.2. Future Gymnastics does not accept any liability for any parking charges that may be incurred by the customer for not observing local or venue restrictions.

13. GOVERNING LAW

13.1. These Conditions shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in respect of any dispute arising out of or in connection with these Conditions.

Code of Conduct

Expectations

At Future Gymnastics we are committed to providing quality coaching and promoting high standards of respect and behaviour from not only staff and participants but also parents, carers and spectators.

Gymnastics should be enjoyed in a safe, positive environment. Promoting fairness and enjoyment is of paramount importance to us, and gymnastics is all about having fun, developing physical, technical, and social skills. Being 'the best' is not everything.

Gymnastics is for everyone.

What we expect from our attendees, participants, parents, carers and spectators:

• Agree that participants attend to have fun
• Applaud effort and good technique as well as success
• Always respect the Coaches/Judges decisions
• Parents, carers and spectators to remain outside the designated areas
• Let the coach do their job and do not confuse the participants by telling them what to do
• Encourage the participants to respect each other and the Coaches
• Avoid criticising participants if they make a mistake, mistakes are part of learning
• No form of discrimination or bullying (including cyberbullying) will be tolerated
• Never engage in, or tolerate, offensive, abusive or discriminatory language or behaviour. If you witness it, report it immediately
• Parents, carers, spectators and participants are not permitted to take photographs or videos (Live Steam etc.) in or around activities and our venues
• All Future Gymnastics activities and venues are strictly no smoking
• Parents, carers, spectators and participants should follow the rules of the host venue and treat facilities with respect

I understand that if I/my attendee(s) do not follow the Code of Conduct that any, or all, of the following actions may be taken:

• Issued with a written warning
• Asked to leave the venue/activity
• Required to meet with a Future Gymnastics staff member
• Required to meet with the Future Gymnastics designated Safeguarding Lead/Officer
• Asked not to attend future activities
• Required to remove my attendee from the course without refund or credit